Data Controller

Culture & Engagement Experts Ltd is the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

For all data protection enquiries:

Email: enquiries@cultureengagementexperts.co.uk
Telephone: 07525794994

Personal Information We Collect

We may collect and process the following categories of personal data:

• Personal identifiers and contact details such as name and email address
• Contractual and billing information
• Meeting notes, planning documentation and service records
• Survey responses, focus group data and interview notes (for analysis purposes only)
• Data submitted through The Driven Mind tools and other online assessments
• Online shop purchase information
• Newsletter subscription details

Website Analytics

We collect limited technical data for statistical and website optimisation purposes, including:

• Referrer URL
• Pages accessed
• Browser type and version
• Operating system
• Device type
• Time of access
• IP address in anonymised form

Anonymised IP addresses are not used to identify individual visitors.

How We Collect Your Data

We collect personal information when you:

• Enquire about our services
• Enter into a contract with us
• Purchase digital or physical products
• Complete an online assessment or check-in tool
• Subscribe to communications
• Participate in surveys or organisational consultancy projects

Lawful Bases for Processing

Under UK GDPR, we process personal data under the following lawful bases:

• Consent
• Contract
• Legitimate interests
• Legal obligation

Where processing is based on consent, you may withdraw that consent at any time by contacting us.

Automated Processing

Certain services, including The Driven Mind assessment tools, involve automated processing of responses in order to generate personalised reports. These reports are produced algorithmically based on user input and are designed for personal development purposes only.

How We Store and Protect Your Information

Your information is stored securely using password protected systems, encrypted devices and secure cloud storage.

We may use trusted third party service providers for website hosting, payment processing, email distribution and analytics. These providers are required to process personal data in accordance with UK data protection law and appropriate security standards.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Typical retention periods are:

• Client contractual and financial records: 6 to 7 years
• Enquiry data where no contract is formed: up to 24 months
• Newsletter subscriptions: until you unsubscribe
• Assessment tool data: retained for service delivery and business record purposes unless deletion is requested

Where legal, regulatory or insurance requirements apply, data may be retained for longer.

Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure in certain circumstances
• Request restriction of processing
• Object to processing
• Request data portability

You will not be charged for exercising your rights. We will respond within one month.

Please contact enquiries@cultureengagementexperts.co.uk to make a request.

Complaints

If you have concerns about how your personal data is handled, please contact us in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Details can be found at https://ico.org.uk/concerns or by calling 0303 123 1113.

Last updated: January 2026